IndiGo

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This is a collection of articles archived for the excellence of their content.

2017

Security training centre's licence on hold

Manju V, IndiGo security training centre's licence on hold, Feb 6, 2017: The Times of India

 The Bureau of Civil Aviation Security (BCAS) has suspended the licence of IndiGo airline's aviation security training centre (ASTC) after finding rampant malpractice in training and exams the airline conducted for its flight attendants. The security regulator found that for 7-8 months, all IndiGo cabin crew members had been securing 96-98% in the aviation security exams conducted in-house.

The licence of IndiGo's Gurgaon-based ASTC was suspended on Friday after an inspection by BCAS officials in January-end. “They were making a mockery of exams,“ said BCAS chief Kumar Rajesh Chandra. “For now, the airline will have to stop the security training it imparts at its centre till corrective measures are put in place.“

The issue began when, about eight months ago, IndiGo changed the exam format for cabin crew security training from online exams to penand-paper without informing the security regulator. “Our suspicions were aroused when we found that IndiGo cabin crew members consistently scored high,“ said Chandra.

The inspection revealed: the question paper for cabin crew security exam hadn't changed for eight months.Even the sequence of questions in the multiple-choice paper was the same as was that of answer choices. “We found that IndiGo flight attendants were just mugging up the question numbers with the relevant answer choices,“ the official said. An IndiGo spokesperson said, “We are confident of demonstrating sufficient compliance to the satisfaction of the BCAS. We would like to clarify that this discussion only pertains to aviation security training. All other trainings are contin uing, as scheduled, and there has been no change in our operations.“

The training academy is run by IndiGo's parent company InterGlobe Aviation.

Given that the minimum marks required to pass these exams is 80%, a number of candidates would have failed had the airline conducted the exams in a fair manner, said an aviation source. After they are recruited, flight attendants undergo extensive training, which includes a six-day security course. IndiGo has been on a fleet-expansion spree in recent years and so needs a steady supply of pilots and cabin crew each month.



2018

Cancellations hit 1 lakh IndiGo flyers, Jan- May

Cancellations hit 1 lakh IndiGo flyers till May 2018, July 30, 2018: The Times of India

Over 1.08 lakh passengers were affected because of the large-scale flight cancellations by IndiGo, government data has revealed.

During the first five months of the year, up to May, the carrier cancelled 1,824 flights, impacting 1,08,549 passengers, the highest among the domestic carriers. The figures were shared by minister of state for civil aviation Jayant Sinha in a written reply in the Lok Sabha.

Asked for its response, an IndiGo spokesperson said, “A significant reason for flight cancellations from January to May was grounding of neo planes, delivery delays and bad weather conditions in different parts of the country at different times.”